Our Terms & Conditions
Please take the time to read through this information carefully.
Please note that by making a booking an appointment with Sweet Soul LTD (Thai Massage) you are agreeing to our Terms & Conditions and our Privacy Notice. You also agree to attend the appointment you have booked.
APPOINTMENTS
You can make an appointment with Sweet Soul LTD (Thai Massage) in 2 ways including via our website or in the shop. Appointments are available for a variety of durations from 30 minutes to 1 hour.
Upon making a booking online, you will receive an email confirming all the important details for your appointment.
CANCELLATIONS & LATE ARRIVALS
Cancellation Policy: 2 hours before your appointment. Please cancel as soon as possible.
We require a minimum of 2 hours' notice to cancel or reschedule an appointment. Failure to attend an appointment with less than 2 hours' notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.
Please contact Sweet Soul LTD (Thai Massage) via email at info@sweetsoulthaimassage.com
Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments. Your appointment will finish as was planned on the day of booking.
CONFIDENTIALITY
All client information records will be safeguarded by Sweet Soul LTD (Thai Massage) and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.
In order to prevent unauthorized access or disclosure, we employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction, and damage. We have also put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.
Each practitioner working for Sweet Soul LTD (Thai Massage) will have access to these records only for the duration of their contract with Sweet Soul LTD (Thai Massage), and solely for the purpose of providing you with the most appropriate treatment.
For more information, please review our Privacy Notice.
HEALTH & SAFETY
All practitioners at Sweet Soul LTD (Thai Massage) are qualified and hold a current certificate, for the services that they provide.
Due to the nature of massage and the need for close contact, all Sweet Soul LTD (Thai Massage) practitioners will maintain a high standard of personal hygiene, and clients are asked to ensure that they also maintain a high standard of personal hygiene.
Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection, or general ill health. Please contact Sweet Soul LTD (Thai Massage) via email at info@sweetsoulthaimassage.com at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.
Sweet Soul LTD (Thai Massage), including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the Sweet Soul LTD (Thai Massage) premises.
Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to stay in the room for the duration of the appointment, and expected to remain present throughout the treatment.
Sweet Soul LTD (Thai Massage) holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive, or sexual behavior. Such behavior may result in a partial or total ban from Sweet Soul LTD (Thai Massage), and may also result in criminal proceedings.
DISCLAIMER
Sweet Soul LTD (Thai Massage) provides massage therapy in a variety of forms, but none of these modalities is a substitute for professional medical care or counseling. None of the practitioners at Sweet Soul LTD (Thai Massage) will diagnose, prescribe medication, or medical treatment of any kind, unless they are personally qualified to do so, and will always recommend referral to a GP or other qualified medical specialist or practitioner.
The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Sweet Soul LTD (Thai Massage) up to date with details of any medication, symptoms, medical concerns, or treatments they are having investigated or undergoing treatment for.
All practitioners at Sweet Soul LTD (Thai Massage) may refuse to treat any client or part of their body with just and reasonable cause. Sweet Soul LTD (Thai Massage) reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue or any inappropriate behavior.
CONTACT
Sweet Soul Ltd
18 Kassandrous
Ayia Napa 5330
Famagusta
Cyprus